Apply Root Cause Analysis (RCA)

Programme Code D282
Learning Partner(s)
NTUC LearningHub
2 Days
Format In-person
WOG ICT & Data Incident Management Operations
Job Roles
Chief Information Officer Chief Information Security Officer Cloud Infrastructure Architect Cloud Infrastructure Engineer Cloud Infrastructure Manager Cybersecurity Engineer Cybersecurity Operations Specialist Cybersecurity Policy Developer Data Policy Officer Data Security Officer ICT&SS Incident Management Officer Product Manager


Identify and address incidents effectively within operating systems. In today's dynamic digital landscape, swift, precise, and relevant responses are paramount in addressing and resolving incidents as they arise. It's essential that you possess the necessary skills to methodically take charge of any situation. The programme is designed to elevate your learning journey, ensuring a more effective and meaningful education within the ICT industry.

This programme empowers you with the knowledge and skills to effectively address incidents within operating systems and offers several advantages:

  • Relevance: Correlate with real-world ICT incidents, providing you with practical insights and solutions
  • Retention:  Connect your new knowledge with existing understanding, enhancing your retention and recall
  • Problem-Solving: Engage in contextualised learning, applying your knowledge to tackle specific situations you may encounter
  • Engagement: Foster deeper engagement with contextualised content that resonates with your experiences and interests

Key Takeaways

At the end of this programme, you will be able to:
  • Identify the necessary RCA tools, processes, technologies and team members in order to apply Root Cause Analysis techniques
  • Explore the use of IPO diagrams, 8D discipline, Fishbone and 5 Whys tools
  • Understand Risk Assessment like Failure Mode and Evaluation Analysis, Bowties
  • Apply Causal Factor charts, with POKA YOKE techniques, in order to appraise corrective and preventive actions for identified failure modes
  • Develop and execute project plans for solution implementation
  • Optimise improvements through tracking of problems and verifying the effectiveness of corrective actions taken
  • Analyses examples, case studies and simulations in the ICT&SS industry

Who Should Attend

  • Please refer to the job roles section.
  • Public Service Officers in the operational, supervisors and management roles for IT Industry who can manage incident reporting within the organisation to drive productivity with measurable outcomes.

Programme Structure

This programme will cover the following topics:

  • Identify team members and stakeholders to resolve identified problems
  • Define the process flow of key components of eight disciplines (8D) problem-solving methodology
  • Apply relevant tools, processes and technologies to facilitate problem identification, investigation, analysis and resolution
  • Identify the Root Cause Analysis (RCA) tools
  • Conduct RCA by review product and process flow diagrams to locate the root cause of problems
  • Identify Risk Assessment techniques
  • Perform risk assessment with Failure Mode and Affects Analysis (FMEA) process, tools and applications
  • Apply FMEA to identify and assess actual and potential failures in product and process designs
  • Corrective And Preventive Actions (CAPA) – using POKA YOKE methods
  • Recommend interim containment actions
  • Decide corrective actions for identified failure modes
  • Develop execution and project plans for solution implementation
  • Blameless culture in the RCA Process

Full Fee

Full programme fee


9% GST on nett programme fee


Total nett programme fee payable, including GSTS$512.30
With effect from 1 Jan 2024

Funding is available for this programme. Please visit the Learning Partner’s website to find out about the updated programme fee funding breakdown and eligibility.

Upcoming Classes

Class 1
11 Jul 2024 to 12 Jul 2024 (Full Time)
Duration: 2 days
Time : 9.00am - 6.00pm
Class 2
10 Oct 2024 to 11 Oct 2024 (Full Time)
Duration: 2 days
Time : 9.00am - 6.00pm


Step 1 Apply through your organisation's training request system.

Step 2 Your organisation's training request system (or relevant HR staff) confirms your organisation's approval for you to take the programme.

Your organisation will send registration information to the academy.

Organisation HR L&D or equivalent staff can click here for details of the registration submission process.

Step 3 GovTech Digital Academy will inform you whether you have been successful in enrolment.