Business Process Reengineering

Programme Code D181
Applications Management
Learning Partner(s)
3 Days
Format In-person
Business Analysis
Job Roles
ICT&SS Professional Digital Business Analyst


Business Processing Reengineering (BPR), as defined by Michael Hammer, is the fundamental re-thinking and radical redesign of business processes to bring about dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed. With the resurgence of Robotic Process Automation (RPA) fuelled by machine intelligence, BPR is again centre stage as many companies will need to rethink their existing business processes in the light of digital transformation prior to automating it.

NUS-ISS is recognised as the most established institution with experience in offering the BPR course, having trained more than 10,000 people in Singapore over the past two decades. Participants have leveraged BPR to impact many industries including finance, healthcare, logistics and government. This course is taught by highly experienced instructors, who are former consultants from leading consulting firms with more than 10 years of experience in running BPR projects.

In this programme, participants will learn why BPR is in demand, when to and when not to use BPR and more importantly, how to do it effectively and successfully. Beyond just theory, you will benefit from rich class notes and unique case studies. You will also benefit from the sharing of real-life scenarios, tips and techniques to help you avoid the many pitfalls of BPR and how to overcome the many challenges when implementing it.

Key Takeaways

At the end of the programme, participants will be able to:

  • initiate reengineering activities in the organisation
  • translate the new vision into action plan
  • analyse the current processes
  • redesign the business processes
  • overcome the challenges encountered in implementation

Who Should Attend

  • Please refer to the job roles section.
  • Senior executives responsible for reengineering.
  • Members of the reengineering team.
  • Directors of Information Technology.
  • Business Unit Managers.
  • Organisation and Methods Managers.
  • Corporate Planners.
  • Quality Assurance Managers.

What To Bring

You must bring your internet-enabled computing devices (laptops, tablet etc) with power chargers to access and download programme materials. No printed copies of programme materials are issued. Please refer to the full tech specifications here.

This programme will cover:

  • Rationalising BPR
  • Process analysis/visualisation
  • Process redesign
  • Implementation planning
  • Change management


Lecture, workshops and quiz


Full Fee

Full programme fee


8% GST on nett programme fee


Total nett programme fee payable, including GST S$1944

With effect from 1 Jan 2023 till 31 Dec 2023

Upcoming Classes

Class 1
30 Oct 2023 to 01 Nov 2023 (Full Time)
Duration: 3 days
When: Oct - 30, 31Nov - 01
Time : 9.00am - 5.00pm
Class 2
22 Jan 2024 to 24 Jan 2024 (Full Time)
Duration: 3 days
When: Jan - 22, 23, 24
Time : 9.00am - 5.00pm
Class 3
04 Mar 2024 to 06 Mar 2024 (Full Time)
Duration: 3 days
When: Mar - 04, 05, 06
Time : 9.00am - 5.00pm

How To Register


Step 1 Apply through your organisation's training request system.

Step 2 Your organisation's training request system (or relevant HR staff) confirms your organisation's approval for you to take the programme.

Your organisation will send registration information to the academy.

Organisation HR L&D or equivalent staff can click here for details of the registration submission process.

Step 3 GovTech Digital Academy will inform you whether you have been successful in enrolment.