Business Process Reengineering

Programme Code D181
Applications Management
Learning Partner(s)
3 Days
Format In-person
Business Analysis
Job Roles
ICT&SS Professional Digital Business Analyst


Learn how to use the Business Process Reengineering (BPR) framework effectively and successfully.

BPR as defined by Michael Hammer, is the fundamental rethinking and radical redesign of business processes to bring about dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed. With the resurgence of Robotic Process Automation (RPA) fuelled by machine intelligence, BPR is again centre stage as many companies will need to rethink their existing business processes in the light of digital transformation before automating it.

NUS-ISS is recognised as the most established institution with experience in offering the BPR programme, having trained more than 10,000 people in Singapore over the past two decades. BPR has impacted many industries including finance, healthcare, logistics and government. This programme is taught by highly experienced instructors, who are former consultants from leading consulting firms with more than 10 years of experience in running BPR projects.

In this programme, you will learn why BPR is in demand, when to and when not to use BPR and more importantly, how to do it effectively and successfully. Beyond just theory, you will benefit from rich class notes and unique case studies. You will also benefit from the sharing of real-life scenarios, tips and techniques to help you avoid the many pitfalls of BPR and how to overcome the many challenges when implementing it.

Key Takeaways

At the end of this programme, you will be able to:
  • Initiate reengineering activities in the organisation
  • Translate the new vision into action plan
  • Analyse the current processes
  • Redesign the business processes
  • Overcome the challenges encountered in implementation

Who Should Attend

  • Please refer to the job roles section.
  • Senior executives responsible for reengineering.
  • Members of the reengineering team.
  • Directors of Information Technology.
  • Business Unit Managers.
  • Organisation and Methods Managers.
  • Corporate Planners.
  • Quality Assurance Managers.

What To Bring

You must bring your internet-enabled computing devices (laptops, tablets etc) with power chargers to access and download programme materials. No printed copies of programme materials are issued. Please refer to the full tech specifications here.

Programme Structure

This programme will cover:
  • Rationalising BPR
  • Process analysis/visualisation
  • Process redesign
  • Implementation planning
  • Change management


Full Fee

Full programme fee


9% GST on nett programme fee


Total nett programme fee payable, including GST S$1962

With effect from 1 Jan 2024

Payment for this programme is to NUS-ISS, National University of Singapore.

Upcoming Classes

Class 1
27 May 2024 to 29 May 2024 (Full Time)
Duration: 3 days
When: May - 27, 28, 29
Time : 9:00 AM to 5:00 PM
Class 2
12 Aug 2024 to 14 Aug 2024 (Full Time)
Duration: 3 days
When: Aug - 12, 13, 14
Time : 9:00 AM to 5:30 PM
Class 3
04 Nov 2024 to 06 Nov 2024 (Full Time)
Duration: 3 days
When: Nov - 04, 05, 06
Time : 9:00 AM to 5:00 PM
Class 4
03 Mar 2025 to 05 Mar 2025 (Full Time)
Duration: 3 days
Time : 9.00am - 5.00pm

How To Register


Step 1 Apply through your organisation's training request system.

Step 2 Your organisation's training request system (or relevant HR staff) confirms your organisation's approval for you to take the programme.

Your organisation will send registration information to the academy.

Organisation HR L&D or equivalent staff can click here for details of the registration submission process.

Step 3 GovTech Digital Academy will inform you whether you have been successful in enrolment.