CIO Milestone Module 2 - User-Centric Design & Product-Centric Agile Delivery

Programme Code D96
Tech Management
Learning Partner(s)
2 Days
Format In-person
Digital Strategy & Planning
Job Roles
Public Service Leader Chief Information Officer


The CIO Milestone Programme aims to enable CIOs to adopt a strategic role within their agencies to influence and drive digitalisation agenda by leveraging innovative use of technologies. A comprehensive programme paced out over seven months, it is specially designed for you to acquire deeper understanding of emerging and evolving facets of digital leadership; digital business models, sharpen your ability for high-impact stakeholder influence and distil the learnings from government digitalisation case studies that will benefit your agencies directly.

As Chief Information Officers (CIOs), Chief Technology Officers (CTOs) and Heads of Departments, be equipped with the right knowledge and tools to drive your digitalisation journey at your respective agencies. The CIO Milestone Programme is carefully designed by practitioners for practitioners to ensure that you can apply your learnings to solve real-world problems faced by your agency through six (6) modules, learning journey pit stops and capstone project components.

User-Centric Design & Product-Centric Agile Delivery (Module 2) enables you to delve into the important role and mindset change for user-centric design and product-centric agile delivery to drive digital transformation.

Key Takeaways

At the end of this programme, you will be able to:
  • Evaluate and recommend leadership actions to drive the application of user-centric design in the organisation  
  • Understand, analyse and evaluate the use of the product-led models for organising the digital delivery teams  
  • Take leadership actions to guide their teams in the application of agile delivery frameworks for product-led organisations
  • Summarise the key concepts and elements of user-centricity design, product-centric agile delivery (What)
  • Analyse the importance, mindsets and roles of user-centric design and product-centric agile delivery to drive digital transformation (Why)
  • Apply tools and techniques to design a service journey. Examples such as user-research, ideation and prototyping (How)
  • Apply product-centric agile delivery frameworks (How)
  • Lead and organise teams to adopt user-centricity, product-centricity and agile delivery practices (How)
  • Provide leadership support in evaluating the effectiveness of practices and in overcoming challenges (How)

Who Should Attend

  • Please refer to the job roles section.
  • Public Service Leaders or Officers in Chief Information Officer (CIO), Chief Technology Officer (CTO), Director/Deputy Director of IT or Digital, Technical Solution Manager (TSM) roles.
  • Head of Departments embarking on their digital transformation journey.

Programme Structure

This programme is held over two (2) consecutive full days. The programme will be delivered face-to-face with highly interactive, hands-on, real-world practice-oriented sessions, covering the following:
  • Mindsets and Perspectives
  • User-Centric Design
  • Product-Centric Organisations
  • Agile Delivery


Full Fee

Full programme fee


9% GST on nett programme fee


Total nett programme fee payable, including GST S$2180

With effect from 1 Jan 2024

Payment for this programme is to NUS-ISS, National University of Singapore.

Upcoming Module

Module: User-Centric Design & Product-Centric Agile Delivery
Run 3: 16 – 17 Oct 2023 (2 days)

*subject to change

How To Register

Registration for this programme is by-invitation only. Successful candidates will be notified by GovTech Digital Academy (DA).