Coaching Clinic for Digital User Experience Design

Programme Code D94A
Applications Development
Learning Partner(s)
3 Days
Format In-person
Visual Design Content Strategy
Job Roles
ICT&SS Professional UX Designer


Apply the principles of User Experience (UX) within your workplace with relevant resources, tools, and expert feedback tailored to your team. If you have completed the Digital User Experience Design programme and are interested in exploring deeper applications of the topics in your work, this programme will support you in applying UX to your workplace. Receive coaching and advisory support, while focusing on relevant topics based on your organizational needs and job requirements.

Key Takeaways

At the end of this programme, you will be able to:
  • Pursue deeper applications of the topics in their work pertain to UX
  • Gain expert coaching and advisory support by experienced NUS-ISS lecturers on relevant topics
  • Obtain relevant resources, tools and expert feedback from experienced NUS-ISS lecturers
  • Take ownership in the process and bring their questions and challenges to the session
  • Select and focus on any of the given relevant topics based on their organisational needs and job requirements

Who Should Attend

  • Please refer to the job roles section.
  • Ideal for web application developers, software developers, customer service and support teams as well as in-house development teams. In addition, it is also suitable for IT or other managers who seek to get an overview of UXD and the key principles underpinning it.


You must complete the Digital User Experience Design programme before the coaching clinic session. The clinic is recommended to be held within 6-12 months of the last completion date of respective programmes.

Programme Structure

One Coaching Clinic Service package consists of 6 x half-day sessions. Each session is 3 hours, either at 9 AM to 12 PM or afternoon 2 PM to 5PM  Detailed scheduling and scope will be pre-arranged with you. This clinic will be requested on an ‘Agencies-specific’ basis in small groups of project-based or work application coaching.  Recommended group size is 2 to 5 members. Participating Agencies are to discuss with NUS-ISS before the start of the clinic on the number of packages required for their projects.

The programme will cover topics related to UX:

  • User Experience project scoping and planning
  • Research planning and preparation
  • Review research plan and practice with users + experts*
  • Review research findings*
  • Heuristic evaluations*
  • Facilitate and review of persona/Customer Journey Map*
  • Define design challenges with How Might We (forming different points of view)
  • Facilitate ideation sessions
  • Support and review wireframes and validation process
  • Support and review of prototypes


Full Fee

Full programme fee (per coaching clinic package)


9% GST on nett programme fee


Total nett programme fee payable, including GST S$6540

With effect from 1 Jan 2024

Payment for this programme is to NUS-ISS, National University of Singapore.

How To Register


Step 1 Apply through your organisation's training request system.

Step 2 Your organisation's training request system (or relevant HR staff) confirms your organisation's approval for you to take the programme.

Your organisation will send registration information to the academy.

Organisation HR L&D or equivalent staff can click here for details of the registration submission process.

Step 3 GovTech Digital Academy will inform you whether you have been successful in enrolment.