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Coaching Clinic for Service Design

Coaching Clinic for Service Design

Enquiry
Programme CodeD27A
Domain
Applications Management
Design
Level
Intermediate
Learning Partner(s)
NUS-ISS
Duration
3 Days
FormatIn-person
Rating
Job Roles
ICT&SS Professional

Testimonials

Learning about theory and how to apply the JTBD methodology and service design blueprint will be useful to my real-life work.

Learning about new perspectives on mapping the end-to-end service journey was useful for building relevant products more effectively.

Learning how to conduct interviews, produce JTBD statements, and facilitate discussions with stakeholders using storyboards were particularly useful.