Overview
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This course is delivered by
GovTech.
This course aims to equip participants with an understanding of Design Thinking and how to apply it to shape better customer interaction and experience. Participants will learn about the Design Thinking mindset and framework with focus on applying common design tools, including Personas, Customer Journey Mapping and 'How Might We' in their work. Participant learning will be primarily experiential in nature through case study and group exercise.
Key Takeaways
At the end of this course, participants will be able to:
- Understand and explain the concepts and mindset of Design Thinking
- Start applying common Design Thinking tools in their work
Who Should Attend
This course is specifically for GovTech (Services Group) staff.
ICT and SS Competency Framework
ICT and SS Competency Framework
As part of the ICTCF, this course falls under the Apps Management functional cluster and tagged to the following competencies:
- Apps Development: Service Design
The course is mapped to the following job roles:
- Chief Information Officer (CIO)
- Chief Information Security Officer (CISO)
- Project Manager (Agile)
- Digital Business Analyst
- Solutions Architect
- Digital Services Manager (DSM)
- Application Infrastructure Manager
- Application Infrastructure Architect
- Application Infrastructure Engineer
- Infrastructure Engineer
- Infrastructure Architect
Course Structure
This course will cover:
- Design Thinking Fundamentals
- Design Thinking Framework
- Design Tools & Techniques
- Case Study
Instructors
Fees
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Full Fee
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Full course fee
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S$750
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7% GST on nett course fee
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S$52.50
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| Total nett course fee payable, including GST |
S$802.50 |
How To Register
Apply through your organisation's training request system.