Overview
Recognise digital systems as mission-critical to businesses and essential to individuals. Ensure high resilience by sustaining uptime despite component failures, maintaining performance under heavy workloads, and minimising functional errors.
Observe the real-world impact of resilience failures through large-scale service disruptions, intense public scrutiny, regulatory intervention, financial penalties, and leadership accountability across industries and public services. Acknowledge how these incidents highlight the growing expectations placed on organisations to deliver reliable digital systems.
Commit organisations to investing in hardware, software, and skills to keep operations running smoothly, meet customer demands, scale with business growth, and reduce risk. Equip IT professionals with proven industry best practices from organisations such as Netflix, Google, and AWS to manage systems across the full lifecycle and achieve high resilience.
Key Takeaways
At the end of the programme, you will be able to:
- Define optimal cost-effective resilience targets for digital services and manage expectations accordingly, as well as collaborate with users on business requirements that facilitate such resiliency
- Design for the below capabilities using industry best practices:
- Availability
- Recoverability/Maintainability
- Performance
- Build and test the services using best practices (e.g. "shift-left"; scaling tests, failure recovery tests etc)
- Observe through relevant observability and monitoring tools and best practices, including the use of AI
- Operate with best practices to keep up with changing risks and rising costs to ensure high resilience
Who Should Attend
- Please refer to the job roles section.
- IT Managers, Solutions Architects, Application System Team Leads, DevSecOps Team Lead/Manager, Senior Developers, Ops/SRE Members and Incidence/Crisis Team Members.
Prerequisites
- Currently in the above roles, or equivalent.
- Have at least 3 years of working experience in designing, developing or managing digital services (3 years can include relevant time from earlier job roles).
