Effective Course Facilitation

Programme Code D155
General Digital Literacy
Learning Partner(s)
0.5 Day
Format In-person
Job Roles
Public Service Leader ICT&SS Professional Public Service Officer (non-ICT&SS)


Impart best practices on how to facilitate programmes or sub-modules, in either in-person or online mode. You will be guided and coached on how to create an effective facilitation plan and apply different facilitation techniques to address the different learning needs of your participants.

Key Takeaways

At the end of this programme, you will be able to:
  • Identify what are the key elements that facilitators must consider while you prepare your class facilitation plan
  • Build a personalised class facilitation plan that suits your learners’ profiles and learning outcomes
  • Use the right class engagement tools and techniques to engage your class participants while delivering the learning outcome
  • Manage disruptive behaviours effectively in your class with agile facilitation skills

Who Should Attend

  • GovTech officers, Whole-of-Government Public Service Leaders, and ICT&SS Professionals who need to facilitate ICT content programmes or sub-modules (e.g. 1 to 2-hour sub-modules) targeted at government officers.


  • Interest in facilitating learning of others

What To Bring

You must bring your internet-enabled computing devices (laptops, tablets etc) with power chargers to access and download programme materials. No printed copies of programme materials are issued.

Programme Structure

This programme is delivered face-to-face with learning activities to internalise key take-aways. The programme structure lists the possible areas that can be covered. The specific areas will be tailored based on the inputs from the discussion according to your needs and requirements:

  • Develop Class Facilitation Plan
    • Know your participants (e.g. profile, experience) using various approaches and tools.
    • Plan effective delivery flow & sequence using variety of tools, techniques and activities to keep learners engaged.
    • Align facilitation plan with programme's learning outcomes and intent.
  • Delivering an Engaging Class Session
    • Different types of class engagement approaches that suit the participants’ profiles.
    • Different use of Online and F2F class engagement tools.
    • Techniques and best practices to sense and respond to changing classroom dynamics.


This programme is complimentary.

Upcoming Classes

Class 1
02 Aug 2024 to 02 Aug 2024 (Full Time)
Duration: 0.5 day
When: Aug - 02
Time : 2:00pm to 5:30pm
Class 2
01 Oct 2024 to 01 Oct 2024 (Full Time)
Duration: 0.5 day
When: Oct - 01
Time : 2:00pm to 5:30pm
Class 3
02 Dec 2024 to 02 Dec 2024 (Full Time)
Duration: 0.5 day
When: Dec - 02
Time : 2:00pm to 5:30pm
Class 4
14 Feb 2025 to 14 Feb 2025 (Full Time)
Duration: 0.5 day
When: Feb - 14
Time : 2:00pm to 5:30pm

How To Register

Step 1 Apply through your organisation's training request system.

Step 2 Your organisation's training request system (or relevant HR staff) confirms your organisation's approval for you to take the programme.

Your organisation will send registration information to the academy.

Organisation HR L&D or equivalent staff can click here for details of the registration submission process.

Step 3 GovTech Digital Academy will inform you whether you have been successful in enrolment.