Overview

Gain practical expertise in Value Stream Mapping through an intensive 3-day Lean Six Sigma workshop designed for public officers new to Lean, and build strong foundational knowledge reinforced through hands-on application. Apply structured techniques to identify waste and inefficiencies within government processes and create comprehensive value stream maps to visualise end-to-end workflows, uncover hidden bottlenecks, and eliminate non-value-added activities that can consume 30–50% of total process time.

Apply Design Thinking principles with a citizen-centric focus, and strengthen learning through interactive, real-world exercises that demonstrate how systematic waste elimination can generate efficiency gains of 20–40% in processing time. Develop current and future-state value stream maps for departmental processes and formulate practical implementation plans to deliver measurable productivity improvements. Leverage ready-to-use tools, templates, and change management strategies tailored to government contexts, and translate learning into tangible organisational outcomes and enhanced citizen service delivery.

Key Takeaways

At the end of this programme, you will be able to:

Master Lean Fundamentals: Gain a comprehensive understanding of Lean principles, the eight types of waste in government processes, and how to distinguish between value-added and non-value-added activities from the citizen's perspective
Value Stream Mapping Proficiency: Develop hands-on skills to create detailed current state maps, use proper VSM symbols and conventions, and collect accurate process data to visualise entire workflows from start to finish
Waste Identification and Quantification: Learn to systematically identify inefficiencies that consume 30-50% of process time and calculate key metrics, including cycle time, lead time, and process efficiency ratios
Future State Design: Acquire techniques to design and optimise future state processes that eliminate identified waste, streamline flow, and incorporate Lean tools such as standardisation and error-proofing
Measurable Impact Calculation: Develop the ability to quantify improvement opportunities and calculate projected manpower savings of 20-40% processing time reduction, providing concrete justification for improvement initiatives
Practical Tools and Templates: Receive immediately applicable resources, real-world case studies, and follow-up support mechanisms to ensure successful implementation in your own department
Productivity Enhancement: Learn to free up significant staff capacity for higher-value activities, strategic initiatives, and enhanced citizen service delivery without requiring additional headcount

Who Should Attend

Please refer to the job roles section.

Prerequisites

No prior experience is required. Basic knowledge of Design Thinking is preferred but not essential.

Embarking Industry 4.0 with LEAN - Value-Stream Mapping

Embarking Industry 4.0 with LEAN - Value-Stream Mapping

Instructors

Oliver Ong

Darrel Yow

Upcoming Classes

18 Sep 2026 to 09 Oct 2026 (Full Time)