|| 2 days
||9.00am - 5.00pm
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This course is delivered by NUS-ISS
With the growing dependence of organisations on their IT applications for their critical businesses, Operations Management for Application Services is becoming increasingly important.
Such importance and impact is clearly demonstrated from high-profile software glitches in recent years (for e.g., the Obamacare website logon crash incident)
This 2-day course will provide the essentials of operations management to ensure the smooth running of applications in production so as to avoid or minimise impact of application incidents - big or small.
The course will make use of the de-facto industry best practice for IT Operations Management – namely ITIL® – which now applies to both applications and infra services, and is used successfully by organisations such as Thomson-Reuters (a global company that provides critical investment trading apps and data terminals). [Nb.: ITIL® is a registered trade mark of AXELOS Limited]
The course will show managers of application services how to make use of the relevant ITIL best practices to make the operations management processes work optimally. It will start with best practices to manage incidents but more importantly, it will progress to, and spend most of the time in more proactive operations management processes that will help reduce the occurrence of incidents in the first place.
The course is targeted at the application services manager level to provide the essentials of best practices that can help them manage operations well.
As part of the ICTCF, this course falls under the Apps Development functional clusters and tagged to the following competencies:
- App Development: Technical Operations Management
- Apps Management: Application Management
The course is mapped to the following job roles:
- Apps Service Manager
- Project Manager (Agile)
- Digital Services Manager (DSM)