Develop your operations management skills in application services to handle critical IT applications effectively.
With the growing dependence of organisations on their IT applications for their critical businesses, Operations Management for Application Services is becoming increasingly important.
Such importance and impact are demonstrated by high-profile system glitches in past years (e.g. system issues for some Singapore banks in recent years).
This 2-day programme will provide the essentials of real-world operations management to ensure the smooth running of applications in production to avoid or minimise the impact of application incidents - big or small. For those who have taken the ITIL programme (international best practices framework for operations management), this programme can be a good supplement to provide practical methods to implement ITIL best practices. You can take this programme on its own without any prerequisites in ITIL.
The programme will start with managing incidents using practical real-world methods and will be progressing to spend most of the time in more proactive operations management methods that will help reduce the occurrence of incidents in the first place.
The programme will be helpful to all ICT and SS staff who are involved in operations management.
Please refer to the job roles section.
Minimally 2 years of ICT & SS working experience.
Full Fee |
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Full programme fee |
S$1200 |
9% GST on nett programme fee |
S$108 |
Total nett programme fee payable, including GST | S$1308 |
With effect from 1 Jan 2024
NOTE
Payment for this programme is to NUS-ISS, National University of Singapore.
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Agency-sponsored |
Step 1 | Apply through your organisation's training request system. |
Step 2 |
Your organisation's training request system (or relevant HR staff) confirms your organisation's approval for you to take the programme.
Your organisation will send registration information to the academy. Organisation HR L&D or equivalent staff can click here for details of the registration submission process. |
Step 3 | GovTech Digital Academy will inform you whether you have been successful in enrolment. |