Operation Management Essentials For Application Services

Programme Code D28
Applications Management
Learning Partner(s)
2 Days
Format In-person
Application Management Technical Operations Management Application Operations & Management
Job Roles
ICT&SS Professional Project Manager (Agile) Digital Service Manager Application Service Manager


This course is delivered by NUS-ISS.

With the growing dependence of organisations on their IT applications for their critical businesses, Operations Management for Application Services is becoming increasingly important.

Such importance and impact is clearly demonstrated from high-profile software glitches in recent years (for e.g., the Obamacare website logon crash incident)

This 2-day course will provide the essentials of operations management to ensure the smooth running of applications in production so as to avoid or minimise impact of application incidents - big or small. The course will make use of the de-facto industry best practice for IT Operations Management – namely ITIL® – which now applies to both applications and infra services, and is used successfully by organisations such as Thomson-Reuters (a global company that provides critical investment trading apps and data terminals). [Nb.: ITIL® is a registered trade mark of AXELOS Limited]

The course will show managers of application services how to make use of the relevant ITIL best practices to make the operations management processes work optimally. It will start with best practices to manage incidents but more importantly, it will progress to, and spend most of the time in more proactive operations management processes that will help reduce the occurrence of incidents in the first place.

The course is targeted at the application services manager level to provide the essentials of best practices that can help them manage operations well. 

Key Takeaways

Upon completion of this programme, you will be able to:
  • understand aspects of ITIL essential to application services
  • apply the understanding to evaluate and improve the operations management of application services

Who Should Attend

  • Please refer to the job roles section.
  • Application Project Managers.

Programme Structure

  • Overview of ITIL lifecycle phases as applied to application services and the reactive/proactive management of such services
  • The value of an IT service to the customer which ITIL aims to achieve
  • Optimising Incident, Event and Problem Management to minimise incident impact and proactive avoidance of incidents in application services
  • Optimising Change and Release/Deployment Management to minimise the risk and impact of changes (which are the primary causes of incidents/problems)
  • Optimising Service Asset and Configuration Management to provide valuable information required to carry out operations management of applications
  • Optimising Availability and Capacity Management to proactively reduce/avoid issues of system being down or system being slow (the two most dreaded operations issues)
  • Optimising Service Level Management and Supplier management to proactively keep service levels up and customers/users satisfied


Full Fee

Full course fee


8% GST on nett course fee


Total nett course fee payable, including GST S$1296

With effect from 1 Jan 2023 till 31 Dec 2023

Upcoming Classes

Class 1
21 Aug 2023 to 22 Aug 2023 (Full Time)
Duration: 2 days
When: Aug - 21, 22
Time : 9:00am - 5:00pm
Class 2
19 Feb 2024 to 20 Feb 2024 (Full Time)
Duration: 2 days
When: Feb - 19, 20
Time : 9:00am - 5:00pm

How To Register


Step 1 Apply through your organisation's training request system.

Step 2 Your organisation's training request system (or relevant HR staff) confirms your organisation's approval for you to take the course.

Your organisation will send registration information to the academy.

Organisation HR L&D or equivalent staff can click here for details of the registration submission process.

Step 3 GovTech Digital Academy will inform you whether you have been successful in enrolment.