Operation Management Essentials For Application Services

Programme Code D28
Applications Management
Learning Partner(s)
2 Days
Format In-person
Application Management Technical Operations Management Application Operations & Management
Job Roles
Project Manager (Agile) ICT&SS Professional Digital Service Manager


With the growing dependence of organisations on their IT applications for their critical businesses, Operations Management for Application Services is becoming increasingly important.

Such importance and impact is clearly demonstrated from high-profile system glitches in past years (for e.g. system issues for some Singapore banks in recent years)

This 2-day programme will provide the essentials of real-world operations management to ensure the smooth running of applications in production so as to avoid or minimise impact of application incidents - big or small. For those who have taken ITIL course (ITIL is the international best practices framework for operations management), this course can be a good supplement to provide practical methods to implement ITIL best practices.  This course can also be taken as a standalone course without need for ITIL as a pre-requisite.

The programme will start with managing incidents using practical real-world methods and will then progress to, and spend most of the time in more proactive operations management methods that will help reduce the occurrence of incidents in the first place.

The programme will be helpful to all ICT and SS staff who are involved in operations management.

Key Takeaways

Upon completion of this programme, you will be able to:
  • apply practical methods to carry out operations management of application services 
  • apply above to successfully manage incidents when they happen but more importantly, to manage the service so as to reduce/avoid incidents in the first place

Who Should Attend

  • Please refer to the job roles section.


  • Minimally 2 years of ICT & SS working experience.
This programme will cover:

  • Reactive and proactive management of application services
  • Practical methods to manage Incidents, Events and Problems 
  • Practical methods for Change and Release/Deployment Management so as to have smooth system changes and avoidance of incidents
  • Practical methods for System Configuration Information Management that will facilitate speedy recovery from incidents as well as proactive prevention of incidents  
  • Practical methods to optimise Availability and Capacity to proactively reduce/avoid issues of system unavailability or system performance problem (that usually cause negative publicity for the system)
  • Practical methods to optimise Service Level Management and Supplier management to proactively keep service levels up and customers/users satisfied


Full Fee

Full programme fee


9% GST on nett programme fee


Total nett programme fee payable, including GST S$1308

With effect from 1 Jan 2024

Payment for this programme is to NUS-ISS, National University of Singapore.

Upcoming Classes

Class 1
14 Mar 2024 to 15 Mar 2024 (Full Time)
Duration: 2 days
When: Mar - 14, 15
Time : 9:00am - 5:00pm
Class 2
08 Jul 2024 to 09 Jul 2024 (Full Time)
Duration: 2 days
Time : 9:00 AM to 5:00 PM
Class 3
23 Jan 2025 to 24 Jan 2025 (Full Time)
Duration: 2 days
When: Jan - 23, 24
Time : 9:00 AM to 5:00 PM

How To Register


Step 1 Apply through your organisation's training request system.

Step 2 Your organisation's training request system (or relevant HR staff) confirms your organisation's approval for you to take the programme.

Your organisation will send registration information to the academy.

Organisation HR L&D or equivalent staff can click here for details of the registration submission process.

Step 3 GovTech Digital Academy will inform you whether you have been successful in enrolment.