Project Manager (Agile)ICT&SS ProfessionalDigital Service Manager
With the growing dependence of organisations on their IT applications for their critical businesses, Operations Management for Application Services is becoming increasingly important.
Such importance and impact is clearly demonstrated from high-profile system glitches in past years (for e.g. system issues for some Singapore banks in recent years)
This 2-day programme will provide the essentials of real-world operations management to ensure the smooth running of applications in production so as to avoid or minimise impact of application incidents - big or small. For those who have taken ITIL course (ITIL is the international best practices framework for operations management), this course can be a good supplement to provide practical methods to implement ITIL best practices. This course can also be taken as a standalone course without need for ITIL as a pre-requisite.
The programme will start with managing incidents using practical real-world methods and will then progress to, and spend most of the time in more proactive operations management methods that will help reduce the occurrence of incidents in the first place.
The programme will be helpful to all ICT and SS staff who are involved in operations management.
Upon completion of this programme, you will be able to:
apply practical methods to carry out operations management of application services
apply above to successfully manage incidents when they happen but more importantly, to manage the service so as to reduce/avoid incidents in the first place
Who Should Attend
Please refer to the job roles section.
Minimally 2 years of ICT & SS working experience.
This programme will cover:
Reactive and proactive management of application services
Practical methods to manage Incidents, Events and Problems
Practical methods for Change and Release/Deployment Management so as to have smooth system changes and avoidance of incidents
Practical methods for System Configuration Information Management that will facilitate speedy recovery from incidents as well as proactive prevention of incidents
Practical methods to optimise Availability and Capacity to proactively reduce/avoid issues of system unavailability or system performance problem (that usually cause negative publicity for the system)
Practical methods to optimise Service Level Management and Supplier management to proactively keep service levels up and customers/users satisfied
Full programme fee
9% GST on nett programme fee
Total nett programme fee payable, including GST
With effect from 1 Jan 2024
NOTE Payment for this programme is to NUS-ISS, National University of Singapore.