Service Design Overview Course

Programme Code D91
General Digital Literacy
Applications Management
Applications Development
Learning Partner(s)
0.5 Day
Format Online
Service Design Business Analysis
Job Roles
Public Service Officer (non-ICT&SS)


Equip yourself with the fundamentals of Service Design and an appreciation of the basic tools, language and approach in designing services which serve the needs of both the customers and service delivery teams. You will also learn about the underlying Design Thinking mind-set.

Key Takeaways

At the end of this programme, you will be able to:
  • Understand the rationale, approach and tools of Service Design
  • Receive the Service Blueprint that you have worked on for your case study, if you are interested to continue the Service Design work on it

Who Should Attend

  • Please refer to the job roles section.
  • Whole-of-Government (WOG) Public Service Officers from GovTech-managed agencies. 


  • The programme needs to be commissioned for an intact Agency team by a business sponsor. Discussion will be held with business sponsor to identify the Agency-specific case studies to be used during the programme, so that you can continue working on them after the programme.
  • Each run will require a minimum class size of 20, and up to a maximum class size of 25.

Programme Structure

The programme will be conducted on Zoom, using the Miro online visual collaboration platform. The modules covered are:

  • Service Design Fundamentals
  • Service Design Tools
  • Hands-on Activity


Full Fee

Full programme fee by per run 


9% GST on nett programme fee


Total nett programme fee payable, including GSTS$9,063.35

This programme is chargeable based on per run basis. Please check the prerequisites.

How To Register

Please contact Pink Lim or Chee Hong to register your interest.