Overview
Equip yourself with the fundamentals of Service Design and an appreciation of the basic tools, language and approach in designing services which serve the needs of both the customers and service delivery teams. You will also learn about the underlying Design Thinking mind-set.
Key Takeaways
At the end of this programme, you will be able to:
- Understand the rationale, approach and tools of Service Design
- Receive the Service Blueprint that you have worked on for your case study, if you are interested to continue the Service Design work on it
Who Should Attend
- Please refer to the job roles section
- Whole-of-Government (WOG) Public Service Officers
Prerequisites
- The programme needs to be commissioned for an intact Agency team by a business sponsor. Discussion will be held with business sponsor to identify the Agency-specific case studies to be used during the programme, so that you can continue working on them after the programme.
- Each run will require a minimum class size of 18, and up to a maximum class size of 25.
- A lead time of 6 weeks before running the programme is required to facilitate the identification of case studies with the Agency.
