Service Design Overview Course

Overview

Overview

Duration 0.5 day
Course Time
Enquiry Click here to contact us
This course aims to equip participants with the fundamentals of Service Design and an appreciation of the basic tools, language and approach in designing services which take into account the needs of both the customers and service delivery teams. Participants will also learn about the underlying Design Thinking mind-set.

Key Takeaways

Key Takeaways

At the end of the course, participants will have a basic understanding of the rationale, approach and tools of Service Design. They will also be able to take away a Service Blueprint that they worked on for their case study, if they are interested to continue the Service Design work on it.

Who Should Attend

Who Should Attend

Whole-of-Government General Public Officers (from Govtech-managed agencies).

ICT and SS Competency Framework

ICT and SS Competency Framework

As part of the ICTCF, this course falls under the Apps Management functional cluster and tagged to the following competencies:
  • Apps Development: Service Design 
The course is mapped to the following job roles:
  • WoG General Public Officers

Course Structure

Course Structure

Pre-requisites
• The course needs to be commissioned for an intact Agency team by a business sponsor.
• Discussion will be held with business sponsor to identify the Agency-specific case studies to be used during the course, so that the participants can continue working on them after the course.
• Each run will require a minimum class size of 20 participants, and up to a maximum class size of 25 participants.


The course will be conducted on Zoom, using the Miro online visual collaboration platform. The modules covered are:

• Service Design Fundamentals
• Service Design Tools
• Hands-on Activity


Instructors

Instructors


Fees

Fees

Note: This course is charageable based on per run basis. Please check the pre-requisite under Course Structure section above.


Full Fee

Full course fee

S$8192

7% GST on nett course fee

S$573.44

Total nett course fee payable, including GST S$8765.44




How To Register

How To Register

Please contact Pink Lim or Chee Hong to register your interest.