Prepare technical consultants for their first customer deployment projects in this intensive 3-day programme. Navigate a backlog of stories (requirements) to complete configurations that cover 80% of typical customer deployments while mastering implementation best practices and discovering the latest platform features.
Experience a dynamic learning journey as each module unfolds a real-world scenario, guiding you through relevant lab exercises that bring theory into practice. Engage actively through lectures, collaborative group activities, and extensive hands-on labs designed to reinforce your skills.
Build confidence and expertise to deliver successful deployments with practical insights and immersive training that bridges knowledge and application.
Key Takeaways
At the end of the programme, you will be able to:
Judge accuracy, clarity, feasibility, and size of customer requirements
Recognise, understand, and apply the primary platform building blocks to satisfy common requirements
Examine the architecture – regardless of the product lines, the platform building blocks are the same. Design solutions that are supportable, maintainable, and upgradable
Become familiar with common design patterns and configuration principles that maximise supportability, maintainability, and upgradability for long-term customer success
Practice developing design solutions for customers that comply with common ServiceNow application design patterns and technical best practices.
Implement common tasks included as part of the initial setup of customer instances, including loading foundational data, CMDB and integrating with LDAP Directory Servers.
Apply experiences working as part of a scrum team in classroom simulations to accelerate the process of assimilating within actual ServiceNow implementation teams.
Who Should Attend
Please refer to the job roles section.
The ServiceNow Platform Implementation programme is for customers, partners, and employees in technical roles such as Implementer, Technical Consultant, Architect, and System Administrator who implement ServiceNow platform functionality and applications.
Prerequisites
Before attending this programme, you must complete the prerequisites before taking this programme. These include either:
Apply through your organisation's training request system.
Step 2
Your organisation's training request system (or relevant HR staff) confirms your organisation's approval for you to take the programme. Your organisation will send registration information to the academy.
Organisation HR L&D or or equivalent staff can register directly through the Learning Partner's registration portal.
Step 3
The Learning Partner will inform you whether you have been successful in enrolment.
