Overview

Grasp essential skills in IT service management. Technology is evolving rapidly in today’s world, leading to the opening of new opportunities for value creation with services such as machine learning, infrastructure as a service (IaaS), cloud computing, blockchain and transforming IT into a key driver of business and competitiveness. As a result, this gives ITIL 4 Foundation practitioners in Singapore an advantage since IT Service Management is seen as an essential strategic skill to have.

ITIL 4 is AXELOS’ latest version of the most popular IT Service Management guidance. ITIL 4 certification holders in Singapore range from students familiarising themselves with ITIL and other industry best practices, to trained professionals experienced with previous versions of ITIL. The ITIL 4 certification is essential if you are interested in IT Service Management.

Key Takeaways

At the end of this programme, you will be able to:

Familiarise with the framework of ITIL 4 service management and the ways it has developed to take on modern services, technologies and working methods
Act as a guide for users to apply in their professional development, work, and further studies
Analyse the ideas of the service management framework to prepare yourself for the ITIL 4 Foundation exam

Who Should Attend

Please refer to the job role section.
Aspiring individuals in the Service or IT industry.
Process Managers/Consultants/Practitioners.
Service Team Leaders/Managers/Supervisors.
Project Managers, Service Desk or Help Desk Personnel.
Quality Professionals.
Human Resources Planning Professionals.
Relationship Professionals.
Business/Strategy Development Professionals and anyone with an interest in IT Service Management.

Prerequisites

None, although familiarity with IT terminology would be beneficial.

SF – ITIL 4 Foundation

SF – ITIL 4 Foundation

Instructors

Mr Vijayakumar Chockalingam

Ms Karen Tiong

Testimonials