SF – ITIL 4 Foundation

Programme Code D195A
Learning Partner(s)
Bridging Minds Network
3 Days
Format In-person
WOG ICT & Data Incident Management Readiness WOG ICT & Data Incident Management Operations
Job Roles
ICT&SS Professional ICT&SS Incident Management Officer


Technology is evolving rapidly in today’s world, leading to the opening of new opportunities for value creation with services such as machine learning, infrastructure as a service (IaaS), cloud computing, blockchain and transforming IT into a key driver of business and competitiveness. As a result, this gives ITIL 4 Foundation practitioners in Singapore an advantage since IT Service Management is seen as an essential strategic skill to have.

ITIL 4 is AXELOS’ latest version of the most popular IT Service Management guidance. ITIL 4 certification holders in Singapore range from students familiarising themselves with ITIL and other industry best practices, to trained professionals experienced with previous versions of ITIL. The ITIL 4 certification is essential for any individual interested in IT Service Management.

Key Takeaways

  • familiarise with the framework of ITIL 4 service management and the ways it has developed to take on modern services, technologies and working methods
  • act as a guide for users to apply in their professional development, work, and further studies
  • analyse the ideas of the service management framework to prepare yourself for the ITIL 4 Foundation exam

Who Should Attend

  • Please refer to the job role section
  • Aspiring individuals in the Service or IT industry
  • Process Managers/Consultants/Practitioners
  • Service Team Leaders/Managers/Supervisors
  • Project Managers, Service Desk or Help Desk Personnel
  • Quality Professionals
  • Human Resources Planning Professionals
  • Relationship Professionals
  • Business/Strategy Development Professionals and anyone with interest in IT Service Management


None, although familiarity with IT terminology would be beneficial.

This programme will cover the following topics:

1. Key Concepts of Service Management

  • Utility, Warranty and Service
  • Customer, Sponsor and User
  • Risks, Value, Costs, Outputs and Outcomes
  • Service Relationship Management and Service Offering

2. ITIL Guiding Principles

  • Begin Where You Are
  • Focus on Value
  • Advance Iteratively with Feedback
  • Promote and Collaborate on Visibility
  • Work and Think Holistically
  • Keep it Practical and Simple
  • Automate and Optimise

3. Four Dimensions of Service Management

  • People and Organisations
  • Information and Technology
  • Suppliers and Partners
  • Processes and Value Streams

4. ITIL Service Value System – Components and Purposes

5. The Interconnection of the Service Value Chain and Value Stream

6. Key ITIL Practices - Their Purpose and Its Contribution to the Service Value Stream

  • Information Security Management
  • IT Asset Management
  • Relationship Management
  • Supplier Management
  • Event and Monitoring Management
  • Release Management
  • Service Configuration Management
  • Deployment Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Service Level Management
  • Continual Improvement
  • Change Enablement

Certification Exam: 40 multiple-choice-questions, 1 hour exam with 65% pass mark leads to the individual certification achievement.

Full Fee

Full programme fee


9% GST on nett programme fee


Total nett programme fee payable, including GST S$1199

With effect from 1 Jan 2024

Funding is available for this programme. Please visit the learning partner’s website to find out about the updated programme fee funding breakdown and eligibility.

Upcoming Classes

Class 1
24 Apr 2024 to 26 Apr 2024 (Full Time)
Duration: 3 days
Time : 9:00 AM to 5:00 PM
Class 2
14 Oct 2024 to 16 Oct 2024 (Full Time)
Duration: 3 days
When: Oct - 14, 15, 16
Time : 09:00am to 05:00pm


Step 1 Apply through your organisation's training request system.

Step 2 Your organisation's training request system (or relevant HR staff) confirms your organisation's approval for you to take the programme.

Your organisation will send registration information to the academy.

Organisation HR L&D or equivalent staff can click here for details of the registration submission process.

Step 3 GovTech Digital Academy will inform you whether you have been successful in enrolment.