SF – ITIL 4 Foundation

Programme Code D195A
Learning Partner(s)
Bridging Minds Network
3 Days
Format In-person
WOG ICT & Data Incident Management Readiness WOG ICT & Data Incident Management Operations
Job Roles
ICT&SS Professional ICT&SS Incident Management Officer


Grasp essential skills in IT service management. Technology is evolving rapidly in today’s world, leading to the opening of new opportunities for value creation with services such as machine learning, infrastructure as a service (IaaS), cloud computing, blockchain and transforming IT into a key driver of business and competitiveness. As a result, this gives ITIL 4 Foundation practitioners in Singapore an advantage since IT Service Management is seen as an essential strategic skill to have.

ITIL 4 is AXELOS’ latest version of the most popular IT Service Management guidance. ITIL 4 certification holders in Singapore range from students familiarising themselves with ITIL and other industry best practices, to trained professionals experienced with previous versions of ITIL. The ITIL 4 certification is essential if you are interested in IT Service Management.

Key Takeaways

At the end of this programme, you will be able to:
  • Familiarise with the framework of ITIL 4 service management and the ways it has developed to take on modern services, technologies and working methods
  • Act as a guide for users to apply in their professional development, work, and further studies
  • Analyse the ideas of the service management framework to prepare yourself for the ITIL 4 Foundation exam

Who Should Attend

  • Please refer to the job role section.
  • Aspiring individuals in the Service or IT industry.
  • Process Managers/Consultants/Practitioners.
  • Service Team Leaders/Managers/Supervisors.
  • Project Managers, Service Desk or Help Desk Personnel.
  • Quality Professionals.
  • Human Resources Planning Professionals.
  • Relationship Professionals.
  • Business/Strategy Development Professionals and anyone with an interest in IT Service Management.


None, although familiarity with IT terminology would be beneficial.

Programme Structure

This programme will cover the following topics:

1. Key Concepts of Service Management
  • Utility, Warranty and Service
  • Customer, Sponsor and User
  • Risks, Value, Costs, Outputs and Outcomes
  • Service Relationship Management and Service Offering
2. ITIL Guiding Principles
  • Begin Where You Are
  • Focus on Value
  • Advance Iteratively with Feedback
  • Promote and Collaborate on Visibility
  • Work and Think Holistically
  • Keep it Practical and Simple
  • Automate and Optimise
3. Four Dimensions of Service Management
  • People and Organisations
  • Information and Technology
  • Suppliers and Partners
  • Processes and Value Streams

4. ITIL Service Value System – Components and Purposes

5. The Interconnection of the Service Value Chain and Value Stream

6. Key ITIL Practices - Their Purpose and Its Contribution to the Service Value Stream
  • Information Security Management
  • IT Asset Management
  • Relationship Management
  • Supplier Management
  • Event and Monitoring Management
  • Release Management
  • Service Configuration Management
  • Deployment Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Service Level Management
  • Continual Improvement
  • Change Enablement

Certification Exam: 40 multiple-choice-questions, 1 hour exam with 65% pass mark leads to the individual certification achievement.

Full Fee

Full programme fee


9% GST on nett programme fee


Total nett programme fee payable, including GSTS$1199

With effect from 1 Jan 2024

Funding is available for this programme. Please visit the Learning Partner’s website to find out about the updated programme fee funding breakdown and eligibility.

Upcoming Classes

Class 1
14 Oct 2024 to 16 Oct 2024 (Full Time)
Duration: 3 days
When: Oct - 14, 15, 16
Time : 09:00am to 05:00pm


Step 1 Apply through your organisation's training request system.

Step 2 Your organisation's training request system (or relevant HR staff) confirms your organisation's approval for you to take the programme.

Your organisation will send registration information to the academy.

Organisation HR L&D or equivalent staff can click here for details of the registration submission process.

Step 3 GovTech Digital Academy will inform you whether you have been successful in enrolment.


The knowledge on service and project management is the most valuable aspect for my work place.


I have a better understanding towards ITIL and find it applicable to my daily work.


I found the concept useful and could be used to further improve on our work process.