SF – ITIL 4 Foundation

Enquiry

Programme Code D195A

Domain

GIROC

Level

Foundation

Learning Partner(s)

Bridging Minds Network

Duration

3 Days

Format In-person

Rating

Competencies

WOG ICT & Data Incident Management Readiness WOG ICT & Data Incident Management Operations

Job Roles

ICT&SS Professional ICT&SS Incident Management Officer

Overview

Grasp essential skills in IT service management. Technology is evolving rapidly in today’s world, leading to the opening of new opportunities for value creation with services such as machine learning, infrastructure as a service (IaaS), cloud computing, blockchain and transforming IT into a key driver of business and competitiveness. As a result, this gives ITIL 4 Foundation practitioners in Singapore an advantage since IT Service Management is seen as an essential strategic skill to have.

ITIL 4 is AXELOS’ latest version of the most popular IT Service Management guidance. ITIL 4 certification holders in Singapore range from students familiarising themselves with ITIL and other industry best practices, to trained professionals experienced with previous versions of ITIL. The ITIL 4 certification is essential if you are interested in IT Service Management.

Key Takeaways

At the end of this programme, you will be able to:

Familiarise with the framework of ITIL 4 service management and the ways it has developed to take on modern services, technologies and working methods
Act as a guide for users to apply in their professional development, work, and further studies
Analyse the ideas of the service management framework to prepare yourself for the ITIL 4 Foundation exam

Who Should Attend

Please refer to the job role section.
Aspiring individuals in the Service or IT industry.
Process Managers/Consultants/Practitioners.
Service Team Leaders/Managers/Supervisors.
Project Managers, Service Desk or Help Desk Personnel.
Quality Professionals.
Human Resources Planning Professionals.
Relationship Professionals.
Business/Strategy Development Professionals and anyone with an interest in IT Service Management.

Prerequisites

None, although familiarity with IT terminology would be beneficial.

Programme Structure

This programme will cover the following topics:

1. Key Concepts of Service Management

Utility, Warranty and Service
Customer, Sponsor and User
Risks, Value, Costs, Outputs and Outcomes
Service Relationship Management and Service Offering

2. ITIL Guiding Principles

Begin Where You Are
Focus on Value
Advance Iteratively with Feedback
Promote and Collaborate on Visibility
Work and Think Holistically
Keep it Practical and Simple
Automate and Optimise

3. Four Dimensions of Service Management

People and Organisations
Information and Technology
Suppliers and Partners
Processes and Value Streams

4. ITIL Service Value System – Components and Purposes

5. The Interconnection of the Service Value Chain and Value Stream

6. Key ITIL Practices - Their Purpose and Its Contribution to the Service Value Stream

Information Security Management
IT Asset Management
Relationship Management
Supplier Management
Event and Monitoring Management
Release Management
Service Configuration Management
Deployment Management
Incident Management
Problem Management
Service Request Management
Service Desk
Service Level Management
Continual Improvement
Change Enablement

NOTE
Certification Exam: 40 multiple-choice-questions, 1 hour exam with 65% pass mark leads to the individual certification achievement.

	Full Fee
Full programme fee	S$1100
9% GST on nett programme fee	S$99
Total nett programme fee payable, including GST	S$1199

With effect from 1 Jan 2024

NOTE
Funding is available for this programme. Please visit the Learning Partner’s website to find out about the updated programme fee funding breakdown and eligibility.

Upcoming Classes

Class 1

14 Oct 2024 to 16 Oct 2024 (Full Time)

Duration: 3 days

When: Oct - 14, 15, 16

Time : 09:00am to 05:00pm

Agency-sponsored

Step 1

Apply through your organisation's training request system.

Step 2

Your organisation's training request system (or relevant HR staff) confirms your organisation's approval for you to take the programme.

Your organisation will send registration information to the academy.

Organisation HR L&D or equivalent staff can click here for details of the registration submission process.

Step 3

GovTech Digital Academy will inform you whether you have been successful in enrolment.

SF – ITIL 4 Foundation