Digital User Experience Design

Programme Code D94
General Digital Literary
Applications Development
Learning Partner(s)
3 Days
Format In-person
Visual Design Interaction Design UX Design
Job Roles
ICT&SS Professional UX Designer Public Service Officer (non-ICT&SS)


Note: Please bring your laptop (Mac or Windows) to the course as you will be doing website evaluation and hands on prototyping workshops.

This course is delivered by NUS-ISS.

This 3-day course focuses on the principles and techniques in the design of good user experience in software applications. It traverses through the requirement, analysis, design and validation phases of the user experience design life cycle with emphasis on building empathy with users. Case scenarios, examples, exercises and workshops will be used throughout the course for participants to individually experience and reflect on what is good and bad UX design.

Designing for applications is about more than just usability. It is also about how well a particular application is able to relate, interact and serve for a meaningful experience. Good user experience encourages a higher engagement rate and sustained use of the applications. It also renders a beneficial experience for the user, which can lead to an increase in productivity. Bad user experience often leads to a myriad of issues and arguably one of the most damaging, is to the organisation’s or company’s image.

Key Takeaways

At the end of the programme, you will be able to:
  • understand the importance of the user experience;
  • apply the user experience design process;
  • develop empathy for users through user research methods;
  • discover and analyse user needs;
  • organise information and design the Information architecture;
  • apply design principles in interface, navigation, visual, and interaction design;
  • ideate, create, and validate prototypes;
  • apply usability test techniques.

Who Should Attend

  • Please refer to the job roles on the left.
  • Intended for Public Service Officer with an interest or needs requirement to design or develop better digital user experience. Examples might include web application developers, software developers, customer service and support teams, in house development teams.
  • Suitable for IT or other managers who seek to get an overview of UXD and the key principles underpinning it.

Programme Structure

  • Why user experience design matters
  • User experience design lifecycle
  • Understand the users
  • Information architecture
  • Principles of design
  • Prototyping
  • Usability testing


Full Fee

Full course fee


8% GST on nett course fee


Total nett course fee payable, including GST S$1944

With effect from 1 Jan 2023 till 31 Dec 2023


Upcoming Classes

Class 1
10 Jul 2023 to 12 Jul 2023 (Full Time)
Duration: 3 days
When: Jul - 10, 11, 12
Time : 9:00am - 5:00pm
Class 2
16 Oct 2023 to 18 Oct 2023 (Full Time)
Duration: 3 days
When: Oct - 16, 17, 18
Time : 9:00am - 5:00pm
Class 3
15 Jan 2024 to 17 Jan 2024 (Full Time)
Duration: 3 days
When: Jan - 15, 16, 17
Time : 9:00am - 5:00pm

How To Register


Step 1 Apply through your organisation's training request system.

Step 2 Your organisation's training request system (or relevant HR staff) confirms your organisation's approval for you to take the course.

Your organisation will send registration information to the academy.

Organisation HR L&D or equivalent staff can click here for details of the registration submission process.

Step 3 GovTech Digital Academy will inform you whether you have been successful in enrolment.