Digital User Experience Design

Programme Code D94
General Digital Literacy
Applications Development
Learning Partner(s)
3 Days
Format In-person
Visual Design Interaction Design
Job Roles
ICT&SS Professional UX Designer Public Service Officer (non-ICT&SS)


Apply good design principles and techniques to create a good user experience in software applications. This programme traverses through the requirement, analysis, design and validation phases of the user experience design life cycle with an emphasis on building empathy with users. Case scenarios, examples, exercises and workshops will be used throughout the programme for you to experience and reflect on what is good and bad UX design.

Designing for applications is about more than just usability. It is also about how well a particular application can relate, interact and serve for a meaningful experience. Good user experience encourages a higher engagement rate and sustained use of the applications. It also renders a beneficial experience for the user, which can lead to an increase in productivity. Bad user experience often leads to a myriad of issues and arguably one of the most damaging, is to the organisation’s or company’s image.

Key Takeaways

At the end of this programme, you will be able to:
  • Understand the importance of the user experience
  • Apply the user experience design process
  • Develop empathy for users through user research methods
  • Discover and analyse user needs
  • Organise information and design the Information architecture
  • Apply design principles in interface, navigation, visual, and interaction design
  • Ideate, create, and validate prototypes
  • Apply usability test techniques

Who Should Attend

  • Please refer to the job roles section.
  • Intended for Public Service Officers with an interest or needs requirement to design or develop better digital user experience. Examples might include web application developers, software developers, customer service and support teams, in house development teams.
  • Suitable for IT or other managers who seek to get an overview of UXD and the key principles underpinning it.

What To Bring

Please bring your laptop (Mac or Windows) to the programme as you will be doing website evaluation and hands-on prototyping workshops.

Programme Structure

This programme will cover:
  • Why user experience design matters
  • User experience design lifecycle
  • Understand the users
  • Information architecture
  • Principles of design
  • Prototyping
  • Usability testing


Full Fee

Full programme fee


9% GST on nett programme fee


Total nett programme fee payable, including GST S$1962

With effect from 1 Jan 2024

Payment for this programme is to NUS-ISS, National University of Singapore.

Upcoming Classes

Class 1
03 Jul 2024 to 05 Jul 2024 (Full Time)
Duration: 3 days
When: Jul - 03, 04, 05
Time : 9:00 AM to 5:00 PM
Class 2
21 Oct 2024 to 23 Oct 2024 (Full Time)
Duration: 3 days
When: Oct - 21, 22, 23
Time : 9:00 AM to 5:00 PM
Class 3
15 Jan 2025 to 17 Jan 2025 (Full Time)
Duration: 3 days
When: Jan - 15, 16, 17
Time : 9:00 AM to 5:00 PM

How To Register


Step 1 Apply through your organisation's training request system.

Step 2 Your organisation's training request system (or relevant HR staff) confirms your organisation's approval for you to take the programme.

Your organisation will send registration information to the academy.

Organisation HR L&D or equivalent staff can click here for details of the registration submission process.

Step 3 GovTech Digital Academy will inform you whether you have been successful in enrolment.