UX Design and Delivery

Overview

Understand the essential fundamentals of User Experience, User Interactions, Research, Analysis and Definition, and more to optimise the systems and services your product provides. As organisations mature in their approach to Human Centered Design, the question remains “How do I integrate this methodology into our work, our culture, and our way of creating products?”. This two-day programme will teach you the foundations of design thinking, and how to introduce deeper empathy and customer understanding into designing the right product with your customers in mind.

Key Takeaways

• Directly implement user experience methodologies into your agile, sprint or waterfall methodologies
• Understand how to engage your customers across qualitative and quantitative methods
• Understand how to analyse research data, and translate it into actionable features and designs
• Understand how to test, using empathy and a proven process that works
• Understand strategic and tactical considerations in your workflow

Who Should Attend

• Please refer to the job roles section.
• Targeted at Public Service Officers with desires for essential Human Centered Design 101 skills, involved in Agile (i.e. Development, Design, Copywriting, ScrumMasters) or in Product Managers and Product Designers roles.