UX Design and Delivery

Programme Code D2
General Digital Literacy
Applications Development
Learning Partner(s)
Objective Experience
2 Days
Format In-person
Service Design Design Research Frontend Design Product Strategy Visual Design UX Writing Content Strategy Interaction Design
Job Roles
ICT&SS Professional Public Service Officer (non-ICT&SS)


Understand the essential fundamentals of User Experience, User Interactions, Research, Analysis and Definition, and more to optimise the systems and services your product provides. As organisations mature in their approach to Human Centered Design, the question remains “How do I integrate this methodology into our work, our culture, and our way of creating products?”. This two-day programme will teach you the foundations of design thinking, and how to introduce deeper empathy and customer understanding into designing the right product with your customers in mind.

Key Takeaways

At the end of this programme, you will be able to:
  • Directly implement user experience methodologies into your agile, sprint or waterfall methodologies
  • Understand how to engage your customers across qualitative and quantitative methods
  • Understand how to analyse research data, and translate it into actionable features and designs
  • Understand how to test, using empathy and a proven process that works
  • Understand strategic and tactical considerations in your workflow

Who Should Attend

  • Please refer to the job roles section.
  • Targeted at Public Service Officers with desires for essential Human Centered Design 101 skills, involved in Agile (i.e. Development, Design, Copywriting, ScrumMasters) or in Product Managers and Product Designers roles. 

Programme Structure

This programme will be delivered face to face over 2 days; you are expected to attend both days to complete the programme, which will be hosted at JustCo - Marina Square (6 Raffles Boulevard, Marina Square, #03-308, Singapore 039594).

This programme will cover the following topics:

  • Value and purpose of customer-centered design
  • Working with briefs, and defining problem statements
  • Customer experience methodology
  • Defining objectives
  • Lean research, desktop/customer analysis / existing data / etc
  • Translating research into insights through rapid analysis
  • Communicating research (incl. stakeholder alignment) - UX strategic artifacts (ie: user journeys, customer personas, etc)
  • Translating insights into implications (further strategic alignment)

The programme will be catered. Please notify us of any dietary requirements 10 days prior to the programme commencement, following registration.


Full Fee

Full programme fee


9% GST on nett programme fee


Total nett programme fee payable, including GST S$1716.75

With effect from 1 Jan 2024

Upcoming Classes

Class 1
21 Aug 2024 to 22 Aug 2024 (Full Time)
Duration: 2 days
Time : 9:00 AM to 5:00 PM
Class 2
06 Nov 2024 to 07 Nov 2024 (Full Time)
Duration: 2 days
Time : 9:00 AM to 5:00 PM
Class 3
19 Feb 2025 to 20 Feb 2025 (Full Time)
Duration: 2 days
Time : 9:00 AM to 5:00 PM

How To Register


Step 1 Apply through your organisation's training request system.

Step 2 Your organisation's training request system (or relevant HR staff) confirms your organisation's approval for you to take the programme.

Your organisation will send registration information to the academy.

Organisation HR L&D or equivalent staff can click here for details of the registration submission process.

Step 3 GovTech Digital Academy will inform you whether you have been successful in enrolment.


Being exposed to new technology, such as eye tracking, as a tool for UX design, and learning how to compose research questions for research hypotheses were useful.


The hands-on process of understanding the user journey, identifying the persona, planning the research questions & interview guide was very useful. The pace of the programme was really good - not boring even for a minute. I liked the link to additional resources like books, YouTube videos, etc. to learn more about UX design.


The explanation of UX/UI design and the entire process of identifying problems, ideation, testing, and creating a user journey was highly informative and useful for my work.