UX Design and Delivery

Programme Code D2
General Digital Literacy
Applications Development
Learning Partner(s)
Objective Experience
2 Days
Format In-person
Service Design Design Research Frontend Design Product Strategy Visual Design UX Writing Content Strategy Interaction Design UX Design
Job Roles
ICT&SS Professional Public Service Officer (non-ICT&SS)


As organisations mature in their approach to Human Centered Design, the question remains “How do I integrate this methodology into our work, our culture, and our way of creating product?”. This two-day programme will teach you the foundations of design thinking, and how to introduce deeper empathy and customer understanding into designing the right product with your customers in mind. We will ensure you understand the essential fundamentals of User Experience, User Interactions, Research, Analysis and Definition, and more with consideration to systems and the services your product provides.

Key Takeaways

At the end of this programme, you will be able to:
  • directly implement user experience methodologies into your agile, sprint or waterfall methodologies
  • understand how to engage your customers across qualitative and quantitative methods
  • understand how to analyze research data, and translate it into actionable features and designs
  • understand how to test, using empathy and a proven process that works
  • understand strategic and tactical considerations in your workflow

Who Should Attend

  • Please refer to the job roles section. 
  • Targeted at Public Service Officers with desires for essential Human Centered Design 101 skills, involved in Agile (i.e. Development, Design, Copywriting, ScrumMasters) or in Product Managers and Product Designers roles. 


This programme will be delivered face to face over 2 days; participants are expected to attend both days in order to complete the programme, which will be hosted at JustCo - Marina Square (6 Raffles Boulevard, Marina Square, #03-308, Singapore 039594)

The programme will be catered. Please notify of any dietary requirements 10 days prior to the programme commencement, following registration.
This programme will be delivered face-to-face, and will cover the following topics:

  • Value and purpose of customer centered design
  • Working with briefs, and defining problem statements
  • Customer experience methodology
  • Defining objectives
  • Lean research, desktop / customer analysis / existing data / etc
  • Translating research into insights through rapid analysis
  • Communicating research (incl. stakeholder alignment) - UX strategic artifacts (ie: user journeys, customer personas, etc)
  • Translating insights into implications (further strategic alignment)


Full Fee

Full programme fee


8% GST on nett programme fee


Total nett programme fee payable, including GST S$1701

With effect from 1 Jan 2023 till 31 Dec 2023

Upcoming Classes

Class 1
29 Nov 2023 to 30 Nov 2023 (Full Time)
Duration: 2 days
When: Nov - 29, 30
Time : 9:00 AM to 5:00 PM
Class 2
21 Feb 2024 to 22 Feb 2024 (Full Time)
Duration: 2 days
When: Feb - 21, 22
Time : 9:00 AM to 5:00 PM

How To Register


Step 1 Apply through your organisation's training request system.

Step 2 Your organisation's training request system (or relevant HR staff) confirms your organisation's approval for you to take the programme.

Your organisation will send registration information to the academy.

Organisation HR L&D or equivalent staff can click here for details of the registration submission process.

Step 3 GovTech Digital Academy will inform you whether you have been successful in enrolment.